Refund policy

Self-Care Products (Candles, Wax Melts, Scrubs, etc.)

Due to the handmade nature and hygiene reasons of self-care products, we do not offer refunds or exchanges on candles, wax melts, or scrubs.

  • Each item is crafted with care to ensure it reaches you in perfect condition. If your order arrives damaged, please contact us within 3 days with a photo so we can work with you to resolve the issue.

Reptile Accessories (Stickers, Patches, Supplies)

  • Custom Orders: Unfortunately, we cannot accept returns or exchanges for customized items.

  • Used Items: For hygiene and safety, used items cannot be returned or exchanged.

  • Non-Custom, Unused Items: We accept exchanges for unused, non-custom items within 14 days of delivery. Please contact us first to arrange the exchange. Buyer is responsible for return shipping, and the replacement will ship once we receive the original item.

Please inspect your items upon arrival. Any issues must be reported within 3 days of delivery.

Additional Notes

  • Refunds are not offered for shipping costs.

  • By purchasing, you agree to our policies regarding returns, exchanges, and custom items.

  • We aim to make every order a magical, positive experience. If something is damaged during shipping, we will do our best to help!